This week, our very own communications officer demonstrated the necessity of paying attention when ordering online. We give to you this rollercoaster of events in four emails. To: Customer Service 00.14AM 29 August 2018 Dear sir I recently ordered a package from [Retailer]. It was to be delivered by [Courier] this evening. The [Courier] parcel tracker service tells me that a delivery attempt was made this evening. However, I have been in all evening, working at my computer, at a window which faces out onto the road, in silence, and with my dog beside me. [...]